Terms & Conditions

About Us
The Highlanders Museum Limited is the Trading Company of The Highlanders Museum (Queen’s Own Highlanders Collection) operating The Blue Hackle Rooms, Museum and on-line Shop. Vat Registration Number 117 8490 96.

The company is a charitable company set up to assist the Museum financially. If you have any problems, queries or suggestions please contact Kirstin MacKay (Business Manager) at kirstin@thehighlandersmuseum.com

Making a Purchase
Making a purchase could not be easier. Just browse the different sections of the shop and click on any items you wish to purchase. Clicking on Add to Basket will put it into your shopping basket, which can be viewed at any time. At the end of your shopping, your basket will show the items selected and the total cost of your purchases. You may still change any item until you click the Buy button.

Shipping and Handling
Postage and packing is calculated on weight and destination. We only include a minimal amount for packing.  We undertake to dispatch your order within 1 working days.

Tax Charges
There are no additional taxes or charges added to your invoice.

Credit Card Security
Our Internet Site is completely secure and uses PayPal as the merchant for credit card payments, credit card details are not stored on our system.

Shortages
Should any item order on line be out of stock, we will normally email the buyer and advise them of the delay. At this stage the buyer may choose whether the rest of the order should be sent or whether the order should be held until the list is complete.

Returns/Cooling Off Period
Should the purchaser decide for any reason that they wish to return any of the products purchased, we will refund the full purchase price of the product(s). This refund will be given on safe receipt of the item(s). We allow the purchaser 14 days, after receipt of the order, to inform the Highlanders Museum of their intention to return any item. This should be done by email at alyson@thehighlandersmuseum.com  or phone +44(0)131 310 8701.

Damaged Goods and Shortages
These should be reported to us within 7 days of receipt, stating the nature of the fault. We will endeavour to replace any broken or faulty product as soon as possible.

Privacy Policy    
The Highlanders Museum Limited does not disclose buyers’ information to any third parties.

Reaching Us
Should you require to contact us, please email:
For the shop: alyson@thehighlandersmuseum.com  or phone +44 (0)131 310 8701
Blue Hackle Rooms: bluehackle@thehighlandersmuseum.com or phone +44(0)131 310 8702.

Alternatively, write to: Kirstin Mackay, The Highlanders Museum (Queen’s Own Highlanders Collection) Fort George, Ardersier, Nr Inverness, IV2 7TD

The Highlanders Museum (Queen’s Own Highlanders Collection) trades as a company limited by guarantee:

The Highlanders Museum Ltd
Fort George, Ardersier, Nr Inverness, IV2 7TD

VAT Reg No: 117 8490 96
Company No: SC385993
Charity No: SC042160

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