VACANCY – Research and Volunteer Coordinator


Research and Volunteer Coordinator AT THE HIGHLANDERS’ MUSEUM

This position will be part-time (0.6 FTE or 3 days per week). The provisional working pattern is Tuesday to Thursday. The salary is £11,571 per annum. Summer hours are 09:30-17:30 with a 1 hour paid break and winter hours are 09:00-17:00 with a 1 hour paid break. The post holder will be required to work on-site at Fort George.

The Highlanders’ Museum tells the story of the Highland Regiments from just after the Battle of Culloden to the present day and is home to the largest collection of military artefacts outside of Edinburgh representing almost 250 years of history.

The Highlanders’ Museum (THM) is an Accredited, Visit Scotland 5-star rated, independent military museum situated within Fort George. It is a visitor attraction showcasing highland military history and is the jewel in the crown of the historic fort, which is still a working military barracks. This key historic site is visited by 60,000 people a year pre-pandemic.

THM has 7 permanent members of staff and a dedicated team of around 30 volunteers. The Research and Volunteer Coordinator will be responsible for our volunteer team and coordinating research requests received from members of the public.

Roles and Responsibilities

The Research and Volunteer Coordinator will oversee our volunteer team, be the conduit for excellent communication with our volunteer team, and advocate for volunteers within the organisation. The Research and Volunteer Coordinator will also coordinate the completion of the research requests received by the museum and lead on Health and Safety. This role balances a focus on person-centred support with delivery of organisational requirements.

  • Maintain THM’s reputation for excellent customer service, starting with a warm and friendly greeting for all visitors and volunteers.
  • Oversee our volunteer team and deliver the management processes including clear role descriptions, recruitment, training, regular check-ins, and provide references where applicable.
  • Ensure that all legal requirements with regards to volunteering are being met and best practice standards are followed.
  • Be the primary point of contact between the museum and volunteers; and follow due process for any issues raised relating to volunteers.
  • Be responsive to the needs of individual volunteers including reasonable adjustments, differing learning styles and communication preferences.
  • Coordinate volunteer rota and activity to support THM’s charitable objectives.
  • Work with colleagues to develop volunteering opportunities through clearly defined projects or outcomes from development, through delivery to lessons learned stages.
  • Work with partner organisations to promote volunteering opportunities.
  • Coordinate the completion of research requests by volunteers to a professional standard, working with the Curatorial team to ensure that all due care is taken of The Queen’s Own Highlanders Collection.
  • Lead on Health & Safety for THM.
  • Support Visitor Services as required.
  • Be a keyholder and responsible person as required within our small team.
  • Ensure Standard Operating Procedures (SOPs) for areas of responsibility are kept up to date and all team members confident following them.
  • Any other tasks commensurate with the role.

For more information about the person specification and how to apply, click below.