VACANCY – Visitor Services Team Leader

Visitor Services Team Leader


We are recruiting for an outgoing, confident person to join our friendly workforce and lead the visitor services team. You will need to be passionate about giving exceptional service and going that extra mile to welcome our visitors. You will have a creative flair and the ability to problem solve in a dynamic and flexible manner. You may have experience working in a 5-star visitor attraction, boutique retail, hotel reception, or front of house looking for the next step in your career.

Job Summary


The Highlanders’ Museum tells the story of the Highland Regiments from just after the Battle of Culloden to the present day and is home to the largest collection of military artefacts outside of Edinburgh representing almost 250 years of history.

The Highlanders’ Museum (THM) is an Accredited, Visit Scotland 5-star rated, independent military museum situated within Fort George. It is a visitor attraction showcasing highland military history and is the jewel in the crown of the historic fort, which is still a working military barracks. This key historic site is visited by 60,000 people a year.

THM has 11 members of staff and a dedicated team of around 30 volunteers. The Visitor Services Team Leader will be responsible for the smooth running of our front of house operations and ensuring that every visitor is given a warm welcome and exceptional service. THM is open 7 days a week; the Visitor Services Team Leader will be responsible for the Visitor Assistant and volunteers working front of house and for retail operations. They will help monitor the galleries and implement policies and procedures that facilitate a positive visitor experience while maintaining the safety of people and the collection.

This position will be full-time (40 hours a week with paid breaks) with weekend working, the provisional working pattern is Wednesday to Sunday. The salary is currently £21,000 per annum and is subject to a review.